Barcelo Royal Beach Hotel - Sunny Beach

The hotel is very large and very beautiful, a few minutes walk from the beach. Highly recommended

The room service, one could have made more effort in cleaning the rooms but otherwise super

Top location! Beautiful rooms

The plates and cutlery were unfortunately very dirty at breakfast. Partly with food leftovers stuck on. What a pity.

1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke

Star rating does not guarantee a good hotel. We stay at Barcelo promoted as a 5 star hotel but is not even a 3 star. Service at the reception is very poor. Lady in charge is very roud. Barcelo looks good outside that's it. Rooms are terrible. King bed is made from 2 single beds. They give you 2 small blankets too. Phones in the room are not working. When we complain they sad that they activated them only when they need to call. There was not room service menu in the rooms. We have one after we ask 3 times for it. It's all inclusive hotel but they don't have even a bottle water in the rooms. To take a shower you need to touch the walls with your body. They don't have WiFi. We left early just because of the bad experience. All what I can say don't stay in Barcelo if you are looking for 5 star hotel.

Room

Restaurant and pool too small for the size of the hotel

nice rooms, nice lobby and other public areas

no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime

Nice swimming pool

The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.

I've read reviews on Booked.net before arriving and was very surprised to find that many of these reviews are not really true. Hotel has perfect location - center of Sunny Beach, close to all shops, restaurants and bus stops. Rooms are very specious, wide balconies. Everything is clean, bathroom amenities are ok. No complaints at all. For us Wi-FI was important. It's free and works everywhere in the hotel. Le Caprice Restaurant was wonderful experience!!!!!! It's a-la-carte with small buffet of cold and hot starters. We ate two evenings there and were absolutely amased by the quality of food and services. We felt like in Michelin star restaurant! And the restaurant was included in our Half Board package. Staff was very helpful. We will sure come back next May to spend week or two in this hotel.

Location

Overpriced, dirty room, unprofessional staff

This is not a 5* hotel by international standards! It's not even a 4*! Internet didn't work in the room, very clean but very basic room. Two single beds with poor quality mattresses and pillows. Certainly not worth the money!